UPDATE (09.04.2021)

Dear MOUNT10 Customer/Partner.

We would like to inform you about the current status of the Veeam service.

The Veeam service has functioned for the most part without interruptions since the last communication on 26.03.2021. (Two incidents are known to us) The "hotfix" for the error found in the software architecture has still not yet been released by Veeam and therefore has not yet been installed on our system.

What does this mean for you?
Your data is not at risk and the entire service is currently running again. Service interruptions may occur sporadically and may interrupt the backup processes to MOUNT10.

As soon as there is news, we will inform you immediately.

We apologize for any inconvenience caused.
If you have any questions, please do not hesitate to contact us.

UPDATE (26.03.2021)

Dear MOUNT10 Customer/Partner.

We would like to inform you about the current status of the Veeam service.

The Veeam service has been working without interruptions since Tuesday. The "hotfix" for the error found in the software architecture has not yet been released by Veeam and therefore has not yet been installed on our system.

What does this mean for you?
Your data is not at risk and the entire service is currently running again. Service interruptions may occur sporadically and may interrupt the backup processes to MOUNT10.

As soon as there is news, we will inform you immediately. The next communication will follow next week at the latest.

We apologize for any inconvenience caused.
If you have any questions, please do not hesitate to contact us.
 

UPDATE (22.03.2021)

Dear MOUNT10 Customer/Partner.

We would like to inform you about the current status of the Veeam service.

Unfortunately, we have to inform you that the service is not yet working without errors. Veeam has been able to identify the error in the software architecture and is continuing to work on a solution.

What does this mean for you?
Your data is not at risk and the entire service is currently running again. Service interruptions may occur sporadically and may interrupt the backup processes to MOUNT10. As soon as there are any news, we will inform you immediately.
The next communication will follow by the end of the week.

We apologize for any inconvenience caused.
If you have any questions, please do not hesitate to contact us.
 

VEEAM (16.03.2021)

Dear MOUNT10 Customer/Partner.

We are sorry to inform you, since the last forced Veeam update, there are still some unresolved support cases with Veeam that affect our service to you.

We are in very close contact with Veeam to resolve the existing issues as soon as possible. Veeam is working with highest priority to find a solution. Unfortunately, we cannot give an exact date for the fix yet, but we will inform you as soon as possible.

We thank you for your patience and apologize for the inconvenience.
If you have any questions, please do not hesitate to contact us.