General data protection poliCy

PDF version of this data protection policy

Contractual obligations MOUNT10
Based on the corresponding service version, MOUNT10 provides the customer with soft- and possibly hardware components. MOUNT10 is obliged to store the electronic data sent from the customer location on specially protected servers at SWISS FORT KNOX. MOUNT10 warrants the basic serviceability of the delivered soft- and hardware components during the entire duration of this service contract and is responsible for periodic updates (without notice) and at no further charges. MOUNT10 ensures the continuous disposition for emergency data recovery procedures (in accordance with the separate terms, conditions, prices and technical possibilities of the document “Emergency-Procedures”.

Encryption of customer data
The service comprises an encryption of the customer data as protection from unauthorized access of MOUNT10 and third parties. The level of encryption is:

256-bit AES blowfish for the storage of the customer data at SWISS FORT KNOX (all service versions)
128-bit SSL / 256-bit AES for the transfer to SWISS FORT KNOX (depends on service version)
Owner and solely responsible for all MOUNT10 access data is the customer. MOUNT10 has no possibility to recover any lost access data (e.g. password…) and therefore suggests properly storing all access information in form of a hard copy at two secure and from each other independent locations (e.g. with a trustee, bank and / or attorney). Further a periodic function control of all access information is recommended. THE CUSTOMER IST TAKING NOTICE OF THE FACT THAT WITHOUT ENCRYPTIONKEY THE CUSTOMER DATA CAN NOT BE MADE LEGIBLE. A LOSS OF THE ENCRYPTIONKEY IS THEREFORE LEADING TO A COMPLETE LOSS OF ALL CUSTOMER DATA STORED WITH MOUNT10!

Data history and retrieval
All service versions offer a retrieval of the successfully stored data with MOUNT10 from the previous 30 to 60 days. Older data sets are kept in form of a month end status. The effective storage duration of these month ends differs amongst the versions (minimum is 12 month end sets).

Liability, warranty
MOUNT10 warrants secure storage and safekeeping of the customer’s data, and service availability of 99.7% per year (excluding the internet connection at the customer location). Based on the fact that MOUNT10 has no access to the infrastructure of the customer and the condition that all customer data is encrypted – even for MOUNT10, the monitoring and alert possibilities of MOUNT10 are strongly restricted. The responsibility for a successful data protection is therefore explicitly with the customer.

Applicable law and court of jurisdiction
This legal relationship is subject to Swiss law. The place of jurisdiction is the appropriate court in Zug (Switzerland).

Further informationen
We gladly refer to our website for further information WWW.MOUNT10.CH and are certainly always
available at +41 41 726 03 20 for any further question you might have.